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Any Malaysian citizen, permanent residents, work permit holder or foreigner with valid passport expiry date and an active registered mobile number.
Do not worry, your personal information will not be shared or sold to any other parties, in accordance with the PDPA Act. You may read more about Kiple Privacy Policy as per link below:
Only ONE valid IC (MyKad)/Passport for ONE Kiple account and each account is only allowed to be linked to ONE unique mobile number and email address.
As a Kiple e-wallet user, you will get to enjoy the basic services Kiple has to offer.
This 6-digit Security PIN is required to be keyed-in when making payments using Kiple e-Wallet. It is a security measurement to prevent any unauthorized transactions happening from using your Kiple e-Wallet account.
You can change your 6-digit wallet PIN at Account and Settings tab
You may reset your 6-digit Security PIN by following the steps below -:
A set of usage limitation and control mechanism is being put in place as part of our security feature enhancement. This is to ensure that we protect our users from any malicious activity, or any unanticipated losses.
To change password for your Kiple account, kindly go to ‘account’ then ‘profile’. Click on ‘change password’. You are required to key in your current password and new password.
You can reset your password in the login screen. Press ‘forget password’ and key in your registered mobile number. An OTP will be sent to your registered number. Please follow the instruction in the app to set your password.
Yes, you can change your email address at Account section under Profile. Enter your 6 digit wallet pin to change. You will receive notification on your recent change of email address for your Kiple Wallet.
eKYC is known as Electronic-Know Your Customer. It is a digital way of paperless process of identifying and verifying our customers.
This is to ensure there is no stolen identity in our wallet platform. This is to prevent activity such as stolen identity, money laundering, terrorism financing, and other illegal corruption schemes are not expose in our wallet platform.
eKYC can be performed by providing any of below:
Follow these few simple steps to verify your Kiple account:
Taking a selfie is compulsory as part of the mandatory process of eKYC to allow the business (Kiple) to know if the information captured from the ID matches with the entity that performs the eKYC process. Any information and details (e.g : name, address, DOB, photo of user and etc) provided during eKYC process are securely retained in our system and not disclosed to any parties except requested by the financial regulator (e.g : Bank Negara Malaysia)
Once you have submitted your documents, it will usually take 3 working days for review and verification. We will notify via App once your submitted documents are approved.
After you have completed the eKYC process, you should be able to see the eKYC status updated on your Profile page of the mobile application.
Please always check if you have:
User is highly advised to perform the eKYC in a bright area to allow the system to scan user details accurately. User is also advised to avoid any light reflection or glaring during the entire process to ensure information on the document is captured and readable.
No, you will need to renew your document at respective department (eg:Jabatan Pendaftaran Negara, respective local authority for passport holders)
Please ensure that eKYC is performed under bright area and avoid wearing weird sunglasses or covering your entire face with any object or attire.
No, user is not allowed to submit passport that will expire within next 6 months for verification.
To terminate your Kiple account, you may go to Kiple app, click on ‘account – ‘settings’ – ‘delete account’ – ‘next’ – ‘delete account’. Your account termination request will be submitted and processed accordingly.
User may setup the app to automatically top up their wallet when the balance is running low.
The monthly top-up limit via Credit/Debit Card is set at RM30,000.
You can now check your available monthly Credit Card top-up limit on your Kiple Wallet.
Allows you to transfer your e-Money from your Kiple e-Wallet balance to another Kiple recipient. The steps are as
The minimum amount for money transfer is RM1. Your maximum transfer amount will be according to your wallet size.
The transfer money will reflect immediately in recipient’s Kiple e-wallet balance.
You can perform payment varieties of payment with Kiple. Bill Payment, mobile reload, payment at counter for available merchant and transfer money to your friends.
You can check your transaction history by click on ‘history’ on the Kiple app homepage.
Yes, you may view your latest transactions on Kiple app immediately upon completing any transaction by clicking on “History” icon on your Kiple app.
You can make payments to all Kiple registered merchants. Each Kiple registered merchant is provided with a QR code, which you can scan to complete your payment. Alternatively, you can apply for a Kiple Visa Prepaid Card, allowing you to make payments at all Visa registered merchants.
There are two (2) methods to remit payment by using your Kiple app -:
Merchant scan user’s QR Code:
User scan merchant’s QR Code:
It is a payment option in Kiple using debit card or credit card as the payment method.
To set up direct card payment, you need to complete the card registration process during the Add Card step. Both credit cards and debit cards are acceptable.
Click on ’more’ on the Kiple app and click ‘eCards’. Key in the card details and go through the authentication process by entering the OTP sent by the bank. This is only a one-time exercise if the authentication is completed successfully.
You may use either debit card or credit card
You are allowed to add a maximum of two cards.
The Kiple payment gateway will perform a pre-authorization with the acquiring bank, where RM1 will be temporarily held from your card. This is to ensure that the card is active and not blocked. Once the process is complete, the RM1 will be released, and no charges will be applied to your card.
You just need to delete the save card from the ‘eCards’ in the Kiple app.
The maximum payment will be based on the card limit set by user at their bank card.
The Kiple VISA Prepaid Card is a prepaid card that is linked to your Kiple e-wallet account. You can use the VISA Prepaid Card like a Debit Card to make cashless payments in retail stores and e-commerce stores where VISA is accepted, if there is remaining wallet balance in your RedPay account. This applies for usages in both domestic and international countries. You can withdraw any amount of your Kiple e-wallet account balance at any VISA Automated Teller Machines (“ATMs”) worldwide.
Kiple VISA Prepaid Card application can ONLY be done through the Kiple e-wallet. Application through Walk-in or call-in to Customer Service is not available.
All Malaysian citizens and foreign applicants must be above 18 years old.
You may apply for one Kiple VISA Prepaid Card per Identity Card (NRIC/Passport/UNCHR).
Yes, Kiple VISA Prepaid Card expires after 5 years.
The expected delivery time for your card is as follows:
If you do not receive your card within the specified timeframe, please contact our Customer Service team at +603 30008929 or email [email protected] to check on the delivery status.
If our investigation finds that the delivery failure was due to an internal system or process issue, we will refund the payment to the customer’s wallet within 14 working days.
We do not encourage customers to change the delivery address after an order has been placed. However, if it is necessary, please contact our Customer Service at +603 30008929 or email [email protected] to cancel your Kiple VISA Prepaid Card order within 2 days of placing the order.
If the request to change the address is made more than 2 days after the order, you will need to submit a new card replacement order, which will incur additional costs. Your previous card request will be automatically cancelled in this case.
Once you have received your physical card, to activate please login to your Kiple app:
Should you encounter difficulties after several attempts, you may contact our customer service at +603 30008929 or email to [email protected] for further assistance.
When you top up your Kiple wallet, the balance on your Kiple Visa Prepaid Card is automatically updated, as both share the same balance. To top up your wallet, follow these steps:
There is no top up limit.
Your Kiple VISA Prepaid card spending is RM30,000 per month.
The currency rate will be based on VISA. You can always check their rates here before you use your Kiple VISA Prepaid Card in overseas.
No. You do not have to inform us while you are travelling abroad. You can use your card as usual.
The decline is most likely due to one of the following reasons:
If you did not receive your money after withdrawing but your Kiple e-wallet account has been deducted, please reach out to our Customer Service at +603 30008929 or email [email protected] for immediate assistance.
No limit. Any payment exceeding RM250 will require you to enter your card PIN to proceed.
If your Kiple VISA Prepaid Card is lost or stolen, please “Freeze” your Kiple VISA Prepaid Card immediately to stop further payment transactions including cash withdrawal. Kindly follow the steps below to freeze your card:
If you are unable to freeze your card from your Kiple e-wallet, please call us at +603 80003929 for immediate assistance.
You can submit your replacement card application by following these steps. Please note that the prevailing card fee will be charged upon submission:
If you received your initial Visa card from your institution’s admin, kindly get a replacement Visa card from them.
Please be informed that you will not be able to use your existing card once you have submitted the replacement card request. A new card number will be issued to you upon activation.
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A pre-authorization is a temporary hold on a specific amount of your available balance on the prepaid card. This hold remains in place until the merchant completes the settlement, at which point the actual amount charged will be posted to your Kiple App.
Yes, this amount will be earmarked from the available balance of your credit limit until the merchant completes the settlement of the actual amount charged.
The pre-authorization will drop after the pre-authorization period set by the issuer and the funds will be released back to the cardholder’s account
If you notice a duplicate charge in your account, please report it to Kiple within the stipulated timeframe. Kiple Customer Service will verify the cardholder, transaction date, and amount. If the duplicate charge is confirmed, Kiple will manually reverse the amount.
Kiple offers a unified payment solution that enables your business to transition to a cashless environment, ensuring safe, secure, and seamless transactions. Key benefits include:
To sign up as a Kiple Merchant, kindly follow these steps:
You can accept payments from most major e-Wallet providers in Malaysia.
Currently available:
KiplePay, Boost, TnG eWallet, GrabPay, WeChat(China), Maybank QRPay, ShopeePay, DuitNowQR, GooglePay
The KiplePay Biz Application requires any mobile phone with Android version 9.0 and above. You can download the application from the Google Play Store.
In your KiplePay Biz app, go to the [ORDER] tab. Upon receiving a new order, you will see two buttons for each order:
Yes, you are allowed to reject new orders, but you must provide a reason for the rejection. If you reject an order on the same day it was received, the order will be automatically refunded to the customer. You will need to provide a manager PIN to verify the rejection request. If an order is not accepted on the same day, you cannot reject it on the following day.
Once you click the [ACCEPT] button, you are not allowed to reject the order. However, if it is within the same day, you can void the order to initiate a refund to the customer by clicking the [VOID] button for that specific order in the History tab.
Starting 1st January 2025, the KIPLEPAY app will support:
Minimum OS requirements ensure the app can operate securely and efficiently. Older operating systems may lack necessary features, updates, or security patches required by the app.Newer OS versions allow us to deliver smoother functionality and a better app experience.
If your device runs an older OS, you might encounter issues such as app crashes, slow performance, or inability to use the app features. We recommend updating your device to a compatible version.
Older OS versions are more vulnerable to security threats. To ensure your personal and financial information remains secure, we strongly advise against using outdated operating systems.
If your device cannot support the required OS, you may need to use the app on a different device that meets the requirements or considering upgrading your device.
Effective 1st January 2025, Kiple wallet will be upgraded to RM30,000 allowing you to hold and transact a higher amount in your wallet.
Yes, there will be a limit of RM9,999.99 per transaction for payment made within the App.
No, the app will automatically restrict payments within the transaction limit of RM9,999.99. You’ll receive a notification if a transaction exceeds this limit, and the payment will not proceed.
No, you are freely to spend any amount from your wallet balance.
No limit on wallet top ups.
The upgrade is available to all users who have successfully completed their account verification (e.g., KYC – Know Your Customer).
No, there is no action neededfrom your end. The upgrade is automatic for eligible users.
With the increased wallet size, you can:
You can check your spending limit in the Kiple app under the ‘more’ option.
General Line : +603 2714 6288
By Kiplepay Sdn Bhd (0510377P), a subsidiary of Green Packet Berhad.
